Refund policy

Branded by Brandy Return Policy

At Branded by Brandy, we want every customer to feel confident and cared for when shopping with us. Please review our return policy before placing your order.

Returns

We accept return requests within 14 days of delivery on eligible accessories.

To qualify for a return, the item must be:

Unworn

Unused

In its original condition

In its original packaging

Free from damage, stains, scents, or signs of wear

Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return:

Earrings

Hair accessories

Personal care items

Custom or personalized items

Sale or clearance items

Gift cards

Items marked final sale

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can review the issue and help make it right.

Please include your order number, a description of the issue, and clear photos of the item and packaging.

How to Start a Return

To request a return, please email us at:

brand3dbb@gmail.com

Please include:

Your full name

Order number

Item you would like to return

Reason for the return

Once your return request is reviewed, we will send instructions if the item is eligible.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method.

Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping costs are non-refundable.

Exchanges

At this time, we do not guarantee exchanges. If you would like a different item, we recommend requesting a return for the eligible item and placing a new order.

Contact Us

For questions about returns, refunds, or your order, please contact:

Branded by Brandy

Email: brand3dbb@gmail.com

Website: https://brandedxbrandy.myshopify.com

We aim to respond within 1 to 2 business days.