Shipping policy
Fulfillment and Manufacturer Shipping
Some Branded by Brandy products are fulfilled and shipped directly from our trusted manufacturers or suppliers. This means your order may be processed, packaged, and shipped by a third-party fulfillment partner on behalf of Branded by Brandy.
Branded by Brandy remains your point of contact for customer support, order questions, returns, and issue resolution.
Because some products ship directly from the manufacturer, processing times, shipping times, packaging, tracking updates, and delivery timelines may vary by item and supplier.
If your order contains multiple items, your products may arrive in separate packages or at different times.
Replace the old Shipping section in Terms of Service with this
Shipping
Shipping times may vary depending on product availability, supplier processing times, carrier delays, holidays, incorrect shipping information, or other factors outside of our control.
Some items may ship directly from the manufacturer or supplier. If your order includes multiple items, they may arrive separately.
Customers are responsible for providing the correct shipping address at checkout. Branded by Brandy is not responsible for orders shipped to an incorrect address provided by the customer.
If you have questions about your order or tracking information, please contact us at [Insert customer support email].
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Place this under How to Start a Return:
Please do not send items back to the manufacturer or supplier unless we provide those instructions directly. Because some products are fulfilled by third-party suppliers, return addresses may vary by item.
All return requests must be approved by Branded by Brandy before the item is shipped back.
Add this to the Privacy Policy
Place this under Sharing Your Information:
Because some products are shipped directly from manufacturers or fulfillment partners, we may share necessary order details with trusted suppliers so they can process and ship your order. This may include your name, shipping address, phone number, email address, and order details.
These details are shared only as needed to fulfill your order and provide customer support.
Shipping Policy for Shopify
Paste this into the Shipping Policy section:
Branded by Brandy Shipping Policy
At Branded by Brandy, we work to process and ship orders as quickly as possible. Please review our shipping policy before placing your order.
Order Processing
Orders are typically processed within 2 to 5 business days after payment is confirmed.
Processing times may vary depending on product availability, supplier processing, holidays, order volume, or other fulfillment factors.
Manufacturer Fulfillment
Some Branded by Brandy products are shipped directly from our trusted manufacturers or suppliers. This allows us to offer a wider selection of accessories while keeping our store flexible and efficient.
Because some items are fulfilled directly by suppliers, packaging, tracking updates, and delivery timelines may vary by item.
If your order includes multiple products, they may arrive in separate packages or at different times.
Shipping Times
Estimated shipping times may vary based on the product, supplier, shipping carrier, and delivery location.
Most orders are delivered within 7 to 21 business days after processing, but some items may arrive sooner or take longer depending on supplier fulfillment and carrier conditions.
Tracking Information
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow time for tracking updates to appear after your order has shipped.
Incorrect Shipping Information
Customers are responsible for entering the correct shipping address at checkout.
Branded by Brandy is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Lost, Delayed, or Damaged Packages
If your package is delayed, damaged, or appears lost, please contact us so we can review the situation and assist you.
Please include your name, order number, and any tracking information available.
Contact Us
For shipping questions or order support, please contact:
Branded by Brandy
Email: brand3dbb@gmail.com
Website: https://brandedxbrandy.myshopify.com
We aim to respond within 1 to 2 business days.
Most important thing: do not submit the merchant appeal until the Return Policy, Privacy Policy, Terms of Service, Shipping Policy, and Contact information are all live and linked in the footer.